We are committed to protecting the privacy of any information provided by our customers.

We recommend you read through this policy carefully. If you have any queries, please Contact Us.

Personal information collected from customers will depend on the type of service provided

CUSTOMER SERVICE

We are sometimes required to collect personal information in the normal course of providing services for our customers.

These services include:

Issuing an A_LIST Membership
Issuing & processing Credit Notes Processing online purchases and payments
Arranging product holds
Accepting gift voucher payments
Under these circumstances customers provide us with personal information such as their name, address, phone number, credit card details, email address etc.

Personal information collected from our customers is used to customise our services and for communication purposes only. All information collected is safely and securely stored.

We understand the importance of your information and we treat it as strictly confidential. We have appropriate physical, electronic and managerial procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information.

LOYALTY PROGRAM AND OFFER COMMUNICATIONS

Our LOADED A_LIST Loyalty Program offers customers the opportunity to receive rewards such as $25 Loyalty Vouchers, special offers and invitations to launch events. Our customers may also receive information and related offers via email.

Any information collected will be safely and securely stored and managed by Underground Distribution Limited, no third party is contracted to handle or has access to customer information.

WEBSITE AND CREDIT CARD SECURITY

We take website and credit card security extremely seriously and we provide a secure, safe platform from which to conduct online transactions.

For security purposes we may ask you for additional information to confirm you are the card holder - this includes screenshots of the transaction in question from a bank account, a bank statement, photocopy of the credit card and photo ID (these must match).

YOUR RIGHTS

While information is sought from you for the sole purpose of improving our service levels, you have the right to either refuse to provide details about yourself or remain anonymous. Of course, some of our services can only be provided if we have certain information.

Your information may also be used for the purpose of introducing other products that we believe might be of interest to you. If you do not wish to receive such communications you may opt out by selecting the "opt out" options available on any communication. You can also make an opt out request in store, by calling us on 0508 562 333 or emailing sales@loadednz.com

CHANGES TO OUR PRIVACY POLICY

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our services after any changes have been posted on our websites indicates your acceptance of those changes.