Refund Policy

Extended Exchanges & Returns for Christmas 2023

For gift purchases made between the 11th December - 24th December 2023, you can exchange or return an item for a voucher, up until the 17th January 2024.

Our Refund Policy will not be extended so the standard 10 days from purchase will apply (see below for further information).

If for any reason you are not satisfied with your order, please see our Refund Policy below.

Important Note!

We do not accept refunds for the below so please choose very carefully when placing your order online as the sale is final.

  • Outlet/Sale items
  • Items purchased via Raffle
  • Special Releases
  • A Bathing Ape® Collections (Exchange only)

For all other orders, please see below

  • First organize your refund via our Contact Us Page
  • You have 10 days from date of purchase to request a refund
  • We require proof of purchase with each return
  • All items must be in brand new/unworn condition
  • Apparel/accessories must have swing tags attached
  • Footwear must have the original box/tissue and the box is not damaged
  • Any return delivery fees are at the customers expense.

If your order included Free Shipping*, we will deduct $7.90 from the total refund amount to cover the initial cost of shipping.

If you paid $7.90 for shipping, we will refund you the full amount less the $7.90 shipping fee.

As Loaded is not liable for the loss of an item being returned to us, we recommend that you return it only using a COURIER - SIGNATURE REQUIRED service and retain the shipping details/tracking number of your item.

Loaded reserves the right to refuse any return where it is deemed the item(s) does not match the above return conditions.

Refunds are processed onto the original method of payment the order was originally paid. Please allow 1-7 working days for the refund to appear in your account.

Currently we do not offer returns or exchanges for international purchases.

Our online policies differ to those in-store, for any information on in-store policies please call (09) 302 3680

Search our store