For gift purchases made between the 11th December - 24th December 2023, you can exchange or return an item for a voucher, up until the 17th January 2024.
If for any reason you are not satisfied with your order, please see our Exchange Policy below.
We do not accept exchanges or refunds for the below so please choose very carefully when placing your order online as the sale is final.
We do not accept refunds for Special Releases & A Bathing Ape® Collections however if you need to swap to a different size in the same item, we may be able to sort an exchange subject to availability (send us an email and we'll let you know!)
For all other orders, please see below
If you are based in Auckland, you can exchange your order in-store subject to the conditions below
Exchanges - for those who are sending their order back via courier
If you need to send your order back to us via courier for an exchange, we will issue you a voucher that is redeemable both online and in-store. The voucher will be valid for 1 year from the date of issue.
The quicker you are able to send your order back to us, the faster we can issue you a voucher. Please allow at least 24 hours for vouchers to be issued from the date your order is delivered to us.