If for any reason you are not satisfied with your order, please see our Returns Policy below.

Outlet/Sale Items/Flash Sales/Discounted*

We do not accept refunds for Outlet/Sale/Flash Sales/Discounted* items however we do accept exchanges* or we can sort a voucher.

*Flash Sales/Discounted items are items that are discounted for a certain period of time (i.e. Boxing Day 20% off Store Wide)

Special Releases

We do not accept refunds for Special Releases however we do accept exchanges* for the same style in a different size (if available).

Raffle Wins

We do not accept refunds for Raffle Wins however we do accept exchanges* for the same style in a different size (if available).

A Bathing Ape®

We do not accept refunds for A Bathing Ape® however we do accept exchanges* or we can sort a voucher.

International Orders

Due to the very high cost of international shipping, we do not accept returns for international orders.

All Other Orders

For all other orders (excluding the above) we accept an exchange*, refund or voucher so long as you return meets the criteria below.

Criteria

• You have 10 days from date of purchase to request a return
• We require proof of purchase with each return
• All items must be in brand new/unworn condition
• Apparel/accessories must have swing tags attached
• Footwear must have the original box/tissue and the box is not damaged
• Loaded reserves the right to refuse any return where it is deemed the item(s) does not match the above return conditions.

Further Information

The customer is required to cover all shipping fees for all returns.

There is a Flat Rate Refund Fee of $8.50 for all eligible refund returns.

If you require courier for an exchange, there is a Flat Rate Shipping Fee of $8.50.

As Loaded is not liable for the loss of an item being returned to us, we recommend that you return it only using a COURIER - SIGNATURE REQUIRED service and retain the shipping details/tracking number of your item.

Loaded reserves the right to refuse any return where it is deemed the item(s) does not match the above return conditions.

Refunds are processed onto the original method of payment the order was originally paid.

Please allow 1-7 working days for the refund to appear in your account.

Our online policies differ to those in-store, see your receipt for our in store Return Policy or call (09) 302 3680.