We do not accept exchanges or refunds for items purchased from our Outlet/Sale section, please choose very carefully as all sales are final.

• Processed and dispatched within 1-3 working days
• Delivery within 1-3 working days from pickup
• Free Shipping within New Zealand when you spend $100+
• Flat Rate Shipping Fee of $7.90 for orders under $100
• Rural deliveries add an extra day
• Weekends excluded
• Public Holidays excluded
• Please click here for current delays to NZ Post Services

International Deliveries

Please Note Nike Collections are not available for International purchase/customers residing outside of New Zealand. This is due to Brand guidelines for this region.

Please allow 10-14 working days for your order to be processed and shipped.

• $25 Flat Rate shipping to Australia (included at checkout)
• $50 Flat Rate shipping to the rest of the world (included at checkout)
• All parcels are Signature Required with Track and Trace
• Weekends excluded
• Public Holidays excluded

The above time frame is only and estimate provided by NZ Post and we cannot guarantee your delivery will arrive within the times listed.

Loaded is not responsible for any extra charges, duties or taxes incurred at the receivers end. This can vary depending on the country, please contact your local Customs office if you are unsure if your parcel will incurr these fees.

Also note some international orders may be subject to customs clearance procedures which may cause delays beyond the expected delivery times we have listed above, Loaded is not responsible for these delays.

If your parcel is returned to us as a result of any of the reasons listed below, we can either refund your order less the shipping fee paid or resend the order so long as you pay an additional shipping fee:

• You entered your address incorrectly at the time of purchase
• You provided an address where there was no one to sign for the parcel

We suggest when you receive your tracking details, to give NZ Post a call if you are in doubt 0800 73 63 53.

Carriers

We use Courier Post to ship local orders and NZ Post to ship international orders, once you receive your tracking information you can contact either of these carriers directly via the contact details below:

• Courier Post 0800 268 743 (local only)
• NZ Post 0800 73 63 53 (international only)

If for any reason you are not satisfied with your order, please see our Exchange Policy below.

Important Note!

We do not accept exchanges or refunds for the below so please choose very carefully when placing your order online as the sale is final.

• Outlet/Sale items
• Items purchased via Raffle

We do not accept refunds for Special Releases however if you need to swap to a different size in the same item, we may be able to sort an exchange subject to availability (send us an email and we'll let you know!)

For all other orders, please see below

In-store Exchanges

If you are based in Auckland, you can exchange your order in-store subject to the conditions below

• First organise your exchange via sales@loadednz.com
• You have 10 days from date of purchase to request an exchange
• We require proof of purchase with each return
• All items must be in brand new/unworn condition
• Apparel/accessories must have swing tags attached
• Footwear must have the original box/tissue and the box is not damaged
• We cannot hold product for exchanges

Exchanges - for those who are sending their order back via courier

If you need to send your order back to us via courier for an exchange, we will issue you a voucher that is redeemable both online and in-store. The voucher will be valid for 1 year from the date of issue.

The quicker you are able to send your order back to us, the faster we can issue you a voucher. Please allow at least 24 hours for vouchers to be issued from the date your order is delivered to us.

• First organise your return via sales@loadednz.com
• You have 10 days from date of purchase to request a return
• We require proof of purchase with each return
• All items must be in brand new/unworn condition
• Apparel/accessories must have swing tags attached
• Footwear must have the original box/tissue and the box is not damaged
• We cannot hold product for exchanges
• As Loaded is not liable for the loss of an item being returned to us we recommend that you return it only using a COURIER - SIGNATURE REQUIRED service and retain the shipping details/tracking number of your item.
• Loaded reserves the right to refuse any return where it is deemed the item(s) does not match the above return conditions.

Our online policies differ to those in-store, for any information on in-store policies please call (09) 302 3680.

If for any reason you are not satisfied with your order, please see our Refund Policy below.

Important Note!

We do not accept refunds for the below so please choose very carefully when placing your order online as the sale is final.

• Outlet/Sale items
• Items purchased via Raffle
• Special Releases

For all other orders, please see below

• First organise your refund via sales@loadednz.com
• You have 10 days from date of purchase to request a refund
• We require proof of purchase with each return
• All items must be in brand new/unworn condition
• Apparel/accessories must have swing tags attached
• Footwear must have the original box/tissue and the box is not damaged
• Any return delivery fees are at the customers expense.

If your order included Free Shipping*, we will deduct $7.90 from the total refund amount to cover the initial cost of shipping.

If you paid $7.90 for shipping, we will refund you the full amount less the $7.90 shipping fee.

As Loaded is not liable for the loss of an item being returned to us, we recommend that you return it only using a COURIER - SIGNATURE REQUIRED service and retain the shipping details/tracking number of your item.

Loaded reserves the right to refuse any return where it is deemed the item(s) does not match the above return conditions.

Refunds are processed onto the original method of payment the order was originally paid. Please allow 1-7 working days for the refund to appear in your account.

Currently we do not offer returns or exchanges for international purchases.

Our online policies differ to those in-store, for any information on in-store policies please call (09) 302 3680

Join our A-List Loyalty Rewards Program online or in-store!

Earn 1 point for every $1 spent *exclusions apply

Rewards

250 points = $25 A-List Loyalty Voucher

550 points = $50 A-List Loyalty Voucher

775 points = $75 A-List Loyalty Voucher

1100 points = $100 A-List Loyalty Voucher

Points are issued automatically after every purchase!

Points do not accumulate on the below

• All Neighborhood products
• All Medicom Be@rbrick products
• Outlet/Sale
• Gift Card purchases
• Special Releases