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• Processed and dispatched within 1-3 working days
• Delivery within 1-3 working days from pickup
• Free Shipping within New Zealand when you spend $150+
• Flat Rate Shipping Fee of $7.90 for orders under $150
• Rural deliveries add an extra day
• Weekends excluded
• Public Holidays excluded
• Please click here for current delays to NZ Post Services

International Deliveries

Please Note Nike Collections are not available for International purchase/customers residing outside of New Zealand. This is due to Brand guidelines for this region.

Please allow 10-14 working days for your order to be processed and shipped.

• $30 Flat Rate shipping to Australia (included at checkout)
• $50 Flat Rate shipping to the rest of the world (included at checkout)
• All parcels are Signature Required with Track and Trace
• Weekends excluded
• Public Holidays excluded

The above time frame is only and estimate provided by NZ Post and we cannot guarantee your delivery will arrive within the times listed.

Loaded is not responsible for any extra charges, duties or taxes incurred at the receivers end. This can vary depending on the country, please contact your local Customs office if you are unsure if your parcel will incurr these fees.

Also note some international orders may be subject to customs clearance procedures which may cause delays beyond the expected delivery times we have listed above, Loaded is not responsible for these delays.

If your parcel is returned to us as a result of any of the reasons listed below, we can either refund your order less the shipping fee paid or resend the order so long as you pay an additional shipping fee:

• You entered your address incorrectly at the time of purchase
• You provided an address where there was no one to sign for the parcel

We suggest when you receive your tracking details, to give NZ Post a call if you are in doubt 0800 73 63 53.

Carriers

We use Courier Post to ship local orders and NZ Post to ship international orders, once you receive your tracking information you can contact either of these carriers directly via the contact details below:

• Courier Post 0800 268 743 (local only)
• NZ Post 0800 73 63 53 (international only)

Join our A-List Loyalty Rewards Program online or in-store!

Earn 1 point for every $1 spent *exclusions apply

Rewards

250 points = $25 A-List Loyalty Voucher

550 points = $50 A-List Loyalty Voucher

775 points = $75 A-List Loyalty Voucher

1100 points = $100 A-List Loyalty Voucher

Points are issued automatically after every purchase!

Points do not accumulate on the below

• All Neighborhood products
• All Medicom Be@rbrick products
• Outlet/Sale
• Gift Card purchases
• Special Releases